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Case Manager Blog 

Working remotely as a case manager (Part 1)

April 23rd 2020


Samuel Kayode 


This year we saw a global pandemic that shut down the world.  As of April 23rd, there are 30 million unemployed Americans. Most major cities around the world were shut down, and many families lost loved ones. Many companies had to close for business. Many sports team discontinued their season, many restaurants sent their staff home,  Many jobs were effected during this global epidemic. 


I started my career as a case manager with the department of social service in Baltimore city in 2010. After 6 and a half years with DSS, I transferred to the department of public safety. I was assigned to work at Baltimore city central booking. I was an investigator. My Job duties include interviewing defendants and preparing cases for their bail review. I hated the job, I wasn't allowed to bring in my cell phone, we had to go through several security checks to get to our work destination. After 6 months I had enough of my job, I was to report to work and be present in the building before 7:30 am, We shared the same parking lot with correction officers. If the midnight shift is on lockdown, we had to allow the day shift to get parking first before we civilian employees could get parking. I was frustrated with my decision to leave DSS, It got worse when they transferred me to the evening shift from 3:30 pm to 11 pm. I knew I had to find a new job. While I was preparing my paperwork for paternity leave, I had 3 months of  sick and personal leave which  I was willing to use. I just want to get away from there,  I promised myself I will use this time to find new employment

Surprised Call 

While I was preparing to go to work, I received a phone call from an HR recruiter. She worked for a non-profit providing case management services to individuals with disabilities. She asks If I am available to talk, I  told her I was I am available to talk. She asked a few questions and gave me an overview of the company. She said one word which really boosts my expectation. She said this is a remote position, and would you like to come in for a face to face interview. I immediately agreed to the offer. I completed the face to face/panel interview, and I passed with flying colors. I was offered the position in May 2017. I was offered more money because of my education and experience. I immediately turned in my 2-week notice from my government position.

Working Remotely

Working remotely as a case manager was new to me, When I worked at DSS, my position was flexible however we had to come to the building and sign in, our computers and equipment were at the office. With this new remote position, I was provided a scanner, cell phone, and laptop. After my training, I was ready to work remotely. It was the best decision I made for my family. My wife had our baby in June, and I only took a day off. I had no reason to take off a month. I still worked every day completing home visits, and conducting meetings. It was an opportunity I didn't know will benefit my family. 

COVID 19 Pandemic Surprise  

When several states begin to issue stay home orders and declaring a state of emergency, several human service providers were not prepared for their case managers to work remotely. Many providers didn't have the Virtual private network for their case managers to work remotely. As for me I was already used to working remotely,  some of my family members, previous co-workers, and friends were laid off, or furlough.  Many case managers are currently looking for work, while some providers are having a hard time transitioning their case managers to work remotely. A provider will have to change their whole system in order to make the transition smooth. Some providers didn't prepare financially for this global pandemic. A few providers were able to transition their case managers to work remotely because they prepared thier case managers to work remotely a few days a week. As for me, my employment was safe,  there were no layoffs or any issues with adjusting with this Global pandemic. I was able to speak to my clients on the phone, attend virtual meetings using video conferencing, complete my daily assignment, and completing weekly supervision with my supervisor. 


If you are unemployed now, regardless of your profession, the world has changed, according to CNBC, zoom saw an increase in users from 200 million to 300 million.  Are you prepared to work remotely as a case manager? Many IT professionals are already working remotely, so its time to add our profession to the list, are all providers able to prepare for their case managers to work remotely or will they be laid off in the event of another pandemic. I use to think it's impossible for all case managers to work remotely but after this pandemic,  I see this as a possibility. A company could save millions of dollars transiting their case managers to remote positions. My advice is to search for case management employment that offer remote positions.  If you are currently unemployed, I wish you good luck in finding a job, 

stay safe.